Achievement ratings filled at onboarding · updated yearly

KPI achievement★★★★★
Years tenure★★★★★
Leave remaining★★★★★
KPI consistency★★★★★

Hillbrook-owned assets onboarding form

Vehicle

Toyota HiAce van · HBP-522

ISSUED

Phone

iPhone 15 Pro · Telstra

ISSUED

Fuel card

BP · limit $900/mo

ISSUED

Bunnings PowerPass

Limit $1,000/mo

ISSUED

PPE kit

Hat, boots, hi-vis ×2

ISSUED

DeWalt 18V kit

Drill, impact, grinder, recipro

ISSUED

Wet vac + pressure washer

Kärcher · serial KX-019

ISSUED
Open full passport

Maintenance manager · mobile

Paul's
phone screen.

Vestra tickets in. Schedule in. Route + photo + close. Tenant sees it resolved without ever leaving the app.

What's different for Paul

  • VVestra inbox on home screen — tenant tickets are his work queue
  • RRecurring schedule auto-generated · mow Tue, clean Wed, garden Thu
  • 📷Photo every visit · syncs to Vestra ticket + OneDrive address folder
  • HTriage button · "I'll handle" vs "→ trade" routes to Volt/plumber/sparkie
  • DDLP countdown per property · final clean tagged when DLP closes
  • ★Tenant star rating per visit · feeds his KPIs + Daniel's rollup

The Vestra loop

Tenant taps "blocked sink" → Vestra triages → ticket lands on Paul's phone → he routes via Maps → fixes + photos → Vestra closes ticket → tenant rates 5★. The whole loop happens on phones at both ends.

Saturday · 20 Jun

Hi mate

Morning, Paul.

4 stops today · 94km · 3 Vestra tickets

Vestra · 3 new overnight

View all 5 →

V-2810 · Sink blocked

URGENT

47 Brunswick Rd · Room 6 · 3-year tenant

"Sink hasn't drained since last night. Tried the plunger - nothing. Toothbrush stuck?"

V-2807 · Garage sensor

1d

22 St Pauls Coburg · 10yr warranty

"Sensor blinks orange when door opens"

V-2811 · Skirting peeling

2d · bundle

47 Brunswick · common · bundle w/ V-2810

Your day

Home 1 73 Princes 2 Brunswick 3 St Pauls 4 Collins

Today's stops

8:15

90m

73 Princes Hwy · Werribee

DLP CLOSE

Final clean + photo evidence · DLP closes 4d

6 photos req Confirm V-2814

10:30

60m

47 Brunswick · sink + skirting

2 VESTRA

Sink blocked Rm 6 + bundle skirting common area

V-2810 + V-2811

11:50

40m

22 St Pauls · garage sensor

VESTRA

V-2807 · try battery first, escalate to Volt if not

1:15

30m

2 Collins · routine check

DLP

Drive-by inspect · external + photo

3:00

Out

Home · clock out

7h paid

This week · auto-scheduled

Mon

turnover

Tue

mow 4

Wed

clean 2

Thu

garden 2

Fri

fix-it

Your scoreboard

5

Vestra open

1.8d

turnaround

4.7★

tenant rating